Food Service Worker Program
About the Program
Food Service Worker prepares the students to work in the dietary departments of hospitals, long-term care facilities, retirement homes, group homes, and other healthcare settings. The program has been developed with the support and co-operation of health care facilities to prepare individuals for employment in food service in a health care setting. The students will acquire knowledge and skills that will enable them to become a valuable member of the dietary team.Key Learning Outcomes and Skills
FSW program is designed with an aim to train students and provide required skills and knowledge for employment by hospitals and other health care establishments. They can also be hired by cafeterias, catering companies and other food service establishments. In some cases they often get work at restaurants, cafes, hotels, fast food outlets, cafeterias, hospitals etc. The knowledge and skills learned during the program are applied in these areas where they are expected to take up responsibility relevant to the position/title they have. The skills learnt during the entire length of the program are as required by the industry regulation.
Why this program?
There are numerous job opportunities for a person who has done the Food Service Worker Diploma. Food service supervisors supervise, direct and co-ordinate the activities of workers who prepare and serve food. They are employed by hospitals and other health care establishments and by cafeterias, catering companies and other food service establishments. Workers in this unit group include counter attendants, food preparers, kitchen helpers, food service helpers and dishwashers. Counter attendants and food preparers heat and finish cooking simple food items and serve customers at food counters. Kitchen helpers, food service helpers and dishwashers’ clear tables, clean kitchen areas, wash dishes, and perform various other activities to assist workers who prepare or serve food and beverages. They are employed by restaurants, cafes, hotels, fast food outlets, cafeterias, hospitals, and other establishments.
Program Outline
- Computer Fundamentals and Internet - Trains on basic computer skills, creating and managing documents and using internet.
- Microsoft Word, Excel, PowerPoint – Does word processing, spread sheets, PowerPoint presentations.
- Role of Food Service Worker - presents the students with the professional expectations of a food service worker, including the roles and responsibilities, attitudes, ethical standards, and management functions.
- Sanitation and Safety – help students with sanitary food handling techniques and food server safety procedures to minimize the risk of food borne illness.
- Communication and Customer Service - this course helps the students to develop effective written and verbal communication skills needed to interact with clients, managers and with the team.
- Nutrition in Health Care – the students examine the basic principles of nutrition, the nutrition requirements throughout the life cycle and the importance of therapeutic diets.
- Food Preparation and Kitchen Equipment’s – the student explores the principles and production of quantity food preparation. Proper and safe food handling techniques are discussed and cleaning and maintenance of selected kitchen equipment are explained too.
- Professional Skills – Improves interpersonal skills required for successful induction and working in professional world.
- Practicum – Students gain experience working with clients in a long term care/ community facility.
JOB REQUIREMENTS
Employers of food service workers usually seek a person who has completed a college diploma. Since majority of the employers look for certification, additional certification, a practice license in the related field will be an asset. While entry level jobs ask for no experience or a minimum of a year’s experience, higher positions can be sought once you gain some practical experience in the actual workplace.
EMPLOYMENT AREAS & PROSPECTS
There are numerous job opportunities for a graduate with Diploma in Food Service Worker in the field of catering, hospitality, and healthcare industry.
ASSOCIATED NATIONAL OCCUPATION CLASSIFICATION (NOC) CODES
After pursuing a Diploma in Food Service Worker you are eligible for positions falling under the following NOC Codes NOC - 6711 Food service supervisors – Food service supervisors supervise, direct and co-ordinate the activities of workers who prepare and serve food.
JOB FUNCTIONS
Food service supervisors perform some or all of the following duties:
- Supervise the tasks and schedules of all staff including cooking and service staff
- Estimate and procure ingredients and supplies for meal preparation
- Prepare summaries for the chef as per the requests from dieticians, patients in hospitals or other customers
- Organizes work schedules
- Maintains record of stock, repairs, sales, and wastage
- Organizes staff training in job duties, and sanitation and safety procedures
- Ensure that food and service quality as per regulations
- May participate in the selection of food service staff and assists in the development of policies, procedures, and budgets
- May plan cafeteria menus and determine related food and labour costs.
- Food service counter attendants and food preparers perform some or all of the following duties:
- Take customers' orders
- Clean, peel, slice and trim foodstuff using manual and electric appliances
- Prepare food such as sandwiches, hamburgers, salads, milkshakes, and ice cream dishes
- Portion and wrap food or place it directly on plates for service to patrons, and package take-out food
- Serve customers at counters or buffet tables
- Stock refrigerators and salad bars and keep records of the quantities of food used
- May receive payment for food items purchased.
- Kitchen helpers perform some or all of the following duties:
- Wash and peel vegetables and fruit
- Clean worktables, pantry cupboards and appliances
- Store supplies in respective storage areas
- Sweep and mop floors and perform other duties to assist cook and kitchen staff.
- Food service helpers perform some or all of the following duties:
- Clear and clean tables and trays in eating establishments
- Bring clean dishes, flatware, and other items to serving areas and set tables
- Replenish supplies at tables and in serving areas
- Remove dishes before and after courses
- Perform other duties such as scraping and stacking dishes, carrying linen to and from laundry area and running errands.
AFFILIATED PARTNERS
