Post Graduate Certification in Healthcare Leadership and Management

( PGCHLM )

❖ Assignment, delegation, and Supervision

Learning Objectives

At the end of this course, the learner will be able to:

1. Identify tasks for assignment or delegation based on client needs

2. Delegate and assign appropriate tasks based on the client's needs to personnel with competency to perform the task

3. Assign and supervise the care of clients provided by others (e.g., LPN/VN, assistive personnel, other RNs)

4. Communicate tasks to be completed and report client concerns immediately

5. Organize workload to manage time effectively

6. Utilize the rights of delegation (e.g., right task, right circumstances, right person, proper direction/communication, right supervision/evaluation)

7. Evaluate delegated tasks to ensure correct completion of an activity

8. Evaluate the ability of staff members to perform assigned tasks considering personnel's allowable tasks/duties, competency, and ability to use sound judgment and decision-making

9. Evaluate the effectiveness of staff members' time management skills

❖ Collaboration with Interdisciplinary Team

Learning Objectives

At the end of this course, the learner will be able to:

1. Identify the need for interdisciplinary conferences

2. Identify significant information to report to other disciplines (e.g., health care provider, pharmacist, social worker, respiratory therapist)

3. A review plan of care to ensure continuity across disciplines

4. Collaborate with interprofessional team members when providing client care

5. Serve as a resource person to other staff

❖ Concepts of management

Learning Objectives

At the end of this course, the learner will be able to:

1. Identify roles/responsibilities of health care team members

2. Plan overall strategies to address client problems

3. Act as liaison between client and others (e.g., coordinate or manage care)

4. Manage conflict among clients and health care staff

5. Evaluate management outcomes

❖ Confidentiality/Information Security

Learning Objectives

At the end of this course, the learner will be able to:

1. Assess staff member and client understanding of confidentiality requirements

2. Maintain client confidentiality and privacy

3. Intervene appropriately when staff members have breached confidentiality

❖ Continuity of Care

Learning Objectives

At the end of this course, the learner will be able to:

1. Provide and receive a handoff of care (report) on assigned clients

2. Use documents to record and communicate client information (e.g., medical record, referral/transfer form) 3. Use approved abbreviations and standard terminology when documenting care

4. Perform procedures necessary to admit safely, transfer and discharge a client

5. Follow up on unresolved issues regarding client care (e.g., laboratory results, client requests)

❖ Performance Improvement

Learning Objectives

At the end of this course, the learner will be able to:

1. Define performance improvement/quality assurance activities

2. Participate in performance improvement projects and quality improvement processes

3. Report identified client care issues/problems to appropriate personnel

4. Utilize research and other references for performance improvement actions

5. Evaluate the impact of performance improvement measures on client care and resource Utilization